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Раздел: наука Вакансия №1276 |
| Должность:Incident Manager (REC-10652)
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Зарплата договорная |
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| Требования и условия |
| Возраст: |
не имеет значения
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| Пол: |
Не имеет значения
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| Образование: |
нет
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| График работы: |
не имеет значения
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| Место работы: |
Киев
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| Текст объявления: |
GlobalLogic Ukraine is looking for Incident Manager on the full time basis in our Kyiv office.
Required skills:
• Proven practical experience of using ITSM processes and tools in enterprise IT environment.
• Understanding of main IT management processes such as Incident Management, Problem Management, Changerelease Management
• Excellent verbal and written communication skills,
• Good understanding of web and enterprise infrastructure technology,
• Experience of using ticketing systems (ARS Remedy or similar),
• Knowledge of monitoring systems used in big enterprise environment
Desired skills:
• Web application support experience, knowledge of Java application platforms,
• Understanding of RDBMS, Oracle technologies
• Knowledge of Solaris, Linux would be a great benefit
Job Responsibilities:
• Major production Incident Management including the management of cross functional and cross site support teams ensuring service is restored in a timely manner with minimum impact to the business.
• Act as the single communication point for IT Senior Management for the duration of a Major Production Incident.
• Production of a detailed Management report following a Major Production Incident
• Provide recommendations to Problem Management for follow-up actions.
• Maintain problem records and data quality of Problem records
• Produce management information
• Work with technical resources in Root Cause Analysis (RCA) and proactive Problem Management
• Work with management to review the efficiency and effectiveness of Incident & Problem Management activities/processes.
We offer:
• Creativity, opportunity to build Dream IT Company with us
• Comfortable office facilities packed with features and happy people
• Excellent 'white' compensation package, performance bonus program
• Free swimming pool and gym attendance
Join one of our Dream iTeams and get access to unlimited personal and professional growth opportunities offered by GlobalLogic • the global leader in software product engineering world, the 'hidden hero' standing behind IT products of more than 140 brand-name IT companies.
Apply now by sending your full CV at jobs.ua@globallogic.com. Please indicate the vacancy title you are applying to in the 'Subject' line for speedy processing of your application.
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| Контактная информация |
| Работодатель: |
GlobalLogic Ukraine
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| Email: |
anastasiya.frolova@globallogic.com
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| Телефон: |
8 (044) 492 9693
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Дата публикации: 2010-08-03 03:01:26
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